Product Care

Thank you for purchasing the Kitamura product.

Our company has been founded in 1882 (Meiji 15) in Yokohama Motomachi, and is offering original products with “gentleness, cuteness and elegance” as brand concept with attention to design, color, material, functionality and price.

To enjoy our products, please read through this page for several cautionary notes.

Leather Products

<Precautions for use>

To leverage the natural texture of leather, excessive dyeing and process to completely avoid color fading are not applied to our products. Due to this, water, sweat, and rubbing against the leather surface may result in discoloration or color fading. Please take special care on a hot and humid day, in rain, when sweating, and when wearing white or light colored clothing. Also, please handle products with care, as some materials may be stained by becoming wet and absorbing water.

  • Please handle products with care, as metal parts may break, injure your skin, or damage other materials.
  • Please be mindful that products and shoulder straps have limit to its durability.

<How to maintain and store products>

  • Please wipe off dust and stain with a soft cloth after use. For raised materials, please brush the overall surface with a clean brush to tidy the texture. Also, wipe metal parts with a soft cloth to remove dust and stain.
  • In case product becomes wet with water, do not rub with force. Instead, dab lightly with a soft dry cloth to remove moisture quickly, and dry in a well ventilated shade. For raised material, brush after the material is fully dried. Only allow natural drying, as forced drying using dryers, etc. may stiffen or deform the leather.
  • Avoid direct sunlight and high temperature when storing the product, and place in a well ventilated and dry storage space. Product may become moldy when stored in a high humidity space (such as closet). Please be careful, as once product becomes moldy, it is extremely difficult to remove mold completely.
  • When product is not in use, please fill the inside with blank white paper, adjust the shape, and place in storage. Also, please be careful as dehumidification agent (calcium chloride type), when in contact with leather, may stiffen or deform the leather.
  • Please avoid use of insect repellent, thinner, and benzene etc.

Fabric Products

<Precautions for use>

Color-stain may occur on clothes when products with dark colors become wet with water or sweat, or rubbed against your clothes. (Especially for products made of natural fiber: 100% cotton, etc.)
Please be careful on a hot and humid day, in rain, when sweating, or when wearing white or light colored clothes. Also, when products come in contact with water, some materials may result in uneven color or stain. For products with partial use of leather, please also refer to “Precautions for use” for leather products.

<How to maintain and store products>

  • Use soft cloth or brush to remove dust, after use. Also use soft cloth to remove dust and stain from metal parts.
  • Fabric products are also prohibited from whole washing.
  • Avoid direct sunlight and high temperature when storing the product, and place in a well ventilated and dry storage space. Product may become moldy when stored in a high humidity space. Please be careful, as once product becomes moldy, it is extremely difficult to remove mold completely.
  • When product is not in use, please fill the inside with blank white paper, adjust the shape, and place in storage.
  • Please avoid use of insect repellent, thinner, and benzene etc.

Synthetic leather products

<Precautions for use>

  • Do not leave product near heat source or in a high temperature, as synthetic leather is sensitive to heat and high temperature.
  • Please avoid direct sunlight when storing the product.
  • Do not keep other materials coherent to the product. Color may transfer depending on the component of the material.
  • Do not wash the product as a whole. When moisture is left penetrated for long period of time, it may cause molding or deforming of the product.
  • Do not use benzene, thinner and other volatile organic solvents to wipe the product. The surface material may deteriorate or degrade.

Raised material

<Precautions for use>

Raised materials such as suede, nubuck, and velour, etc. are shaggy materials with fine fiber, therefore colored material may easily come off, and may transfer color to clothing. Also, it has low tolerance against moisture and dust. When the product becomes wet with water, remove moisture by tapping lightly on the surface with a soft cloth, and dry in a shaded place. It is recommended to brush the leather surface along the grain with a soft brush, after use. Please keep the nature of the material in mind when using the product.

Lining material

<Precautions for use>

Leather, synthetic leather, cotton, polyester, nylon, etc. are used as lining materials. Some materials may transfer color, or when kept cohesive for a long period of time, may adhere to each other.
Also, some materials may deteriorate when used for long period of time.

Bag Hanger

<Precautions for use>

  • The hanger can hold the load of up to 3kg.
  • Please be careful of coming in contact with the item while hanging the bag, as it may fall.
  • Please do not swing the hander or handle roughly, as it is made of small parts.
  • The hanger may not function well depending on the form of the table top.
  • Do not allow children to put hanger in their mouth.

<Other precautions>

  • If your product uses magnet for its clasp, please avoid magnetic print items (commuter pass, train tickets, cards, passbooks) from coming in contact. The item may loose its effectiveness and become invalid.
  • Please handle clasps, hand strings, and zippers properly. Improper handling may result in damage or deformation, and may cause injury or damage to your clothing.
  • When leather with enamel or other leather materials, or vinyl and enamel are in contact for long period of time, the material may loose its gloss or color transfer may occur.
  • Our products are designed with intended purpose and functionality. Carrying luggage beyond capacity may result in deformation or damage of the product.
  • In using leather cream, leather wax, or waterproof spray for product daily care, please refer to the “Precautions for Use” for each of the product.

Kitamura offers repairs and maintenance services to allow our customers to enjoy our products over many years. For more information, please contact our shops, or send us your inquiry from the "Contact Us" page.